Compliance at Scale for One of the Top 5 Global Crypto Exchanges

Overview
One of the world’s top 5 crypto exchanges turned to ACX Compliance to overcome growing operational bottlenecks. Facing backlogs, strict regulatory requirements, and fluctuating case volumes between bull and bear markets, the exchange needed a partner capable of scaling compliance operations efficiently — without sacrificing quality.

The Challenge

• Rapid growth in case volumes created mounting backlogs.
• Compliance teams faced pressure to handle sanctions, PEPs, transaction monitoring, and financial crime investigations with limited internal resources.
• Expanding headcount was costly and slow, leaving the exchange vulnerable to delays and risk exposure.
• Regulatory demands required speed, accuracy, and complete audit readiness.

Our Approach
ACX Compliance deployed specialized teams with dedicated FTEs across sanctions, PEP, TM, and FCI processes. We implemented backlog elimination programs, ensured regulatory-grade quality assurance, and introduced scalable workflows that could flex up or down with market cycles.

Results Delivered

• 23,423 FCI cases processed in three months, increasing throughput from 5,598 in September to 10,514 in November.
• 1,703 RFIs handled within four weeks with an average of 8.75 FTEs.
• 300 backlog cases cleared in just three weeks with a focused team of 2.75 FTEs.
• 3,000 PEP backlog cases resolved by a single FTE dedicated to PEP screening.
• 90 sanctions cases completed in one week by 5 FTEs.
• 1,700 transaction monitoring cases reviewed across three months with 12.3 FTEs.
• 430 quality checks conducted in one month to maintain regulator-ready standards.

Impact
With ACX Compliance, the exchange successfully cleared backlogs, scaled capacity without ballooning internal teams, and maintained best-in-class compliance quality. This partnership allowed internal resources to shift focus toward strategic priorities while ensuring regulators’ expectations were consistently met.

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